TagTony Hsieh

I finally finished Delivering Happiness: A Path to Profits, Passion and Purpose by Tony Hsieh which is a book about Zappos. I read most of it and then stopped short of finishing by about 60 pages and then let it sit there for one month. Not smart. From what I remember of the beginning of the book, Tony believes in WOW-ing the customer and he repeats this mantra throughout the book. This is...